Practice Policies

Confidentiality

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
  • If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 Protecting Privacy Leaflet (186KB)

 Kings Lane Data Protection Policy (83KB)

 NHS Care Record Guarantee (82KB)

Freedom of Information

Under the Freedom of Information Act 2000, Kings Lane Medical Practice provides a publication scheme, which is a guide to the 'classes' of information the practice intends to routinely make available and any details on how to obtain this information.

 Freedom of Information Publication Scheme (159KB)

Violence Policy

We operate a Zero Tolerance Policy

The government definition of this is:

  • any incident where staff are abused, threatened or assaulted in circumstances relating to their work.
  • Involving an explicit or implicit challenge to their safety, well-being or health. This includes home visits made by any health professional and extends to relatives, carers, household members and pets.

The Practice will consider off listing the patient if such behaviour is deemed to have broken the GP/patient professional relationship. In this situation we will notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and the circumstances leading to it.

In the rare instances when patients are removed from our list for aggressive or violent behaviour against us or on our premises, we shall share details of the patient and the violent act with other health and welfare agencies, insofar as it is necessary to protect other health and welfare agency staff.