Please see www.nhs.uk for any queries relating to coronavirus. 

Appointments

Due to recent Covid-19 developments, we have been advised by NHS England to move to a total Triage system.   This means if you call for an appointment you will be triaged by a Nurse (for nurse related queries) or a GP over the phone initially.  The clinician will then decide if you need to come to the practice, if we will offer a home visit (Only for housebound) or if you can be supported through a video consultation.  

All routine face to face appointments will be either cancelled or changed to telephone triage.  If you do not wish to visit the practice but feel you still have a query (not related to Covid-19) then please use e-consult via the website home page.   

We apologise for any inconvenience caused. 

Please note: we still have flu vaccines available to eligible patients.  Please contact reception to book if you are over 65, pregnant or suffer with an at risk condition such as coronary heart disease, diabetes or asthma.  

As part of NHS England's Investment and evolution document, practices will no longer use fax machines for either NHS or patient communications;   

Working with NHS Wirral CCG (Clinical Commissioning Group) the fax switch off for GP practices in Wirral will be Monday 2nd March 2020.   We are aiming to contact any patients/pharmacists or other services who send us faxes to inform them of this change. 

If you are a registered patient and send prescription requests by fax, please either register for online patient access (forms available from reception, ID required to register for this) or contact reception team to discuss alternatives. 

Please Note: We do not accept prescription requests over the telephone.   

Many GP Reception staff across Wirral are taking part in Care Navigation training over the coming months.  This is so that they may signpost you to local services that may be more appropriate to your needs.  Please see the attached poster for some details.

Attachments

NHS England have recently updated guidance in relation to patient choice.   The key slogan for this is "If your GP refers you...  You can choose to..."  

• be treated closer to home 
• be treated as soon as possible
• be somewhere you can park
• be closer to work
• choose a particular consultant  

Please see attached leaflet and poster for further details.  

Attachments