Access to appointments / Face coverings/ E-consults
13th May 2021
Access to appointments:
Please be aware we have been open for the whole of lockdown and have continued to support and treat patients during this time. The practice offers a variety of ways you can get in touch to request an appointment including by phone, coming to the practice reception desk or by completing an e-consult through the links on our website.
Once you have an appointment you have the option to have your request dealt with over the phone, by video consultation or face to face where there is a clinical need.
All patients should wear a face covering during any appointments at the practice unless exempt. If you are exempt it would be helpful for the practice staff to be told in advance of your attendance on site.
Please do not use E-consult if you think you have an infection (ear, chest or UTI) or for an acute issue that needs dealing with immediately.
In the coming weeks the practice will only accept e-consultation requests during the hours we are open: Monday to Friday 8am - 6.30pm
Patients needing support after 6.30pm on weekdays or at weekends should call 111.
16th March 2021
To request a script you can currently either;
A) Hand in at the practice or
B) Send via an email to Scripts.email@example.com or
C) if you are using an NHS App and have registered for patient access
Although we are trying to keep footfall in the practice to a minimum, we still do not accept prescription requests over the phone. Please do not use the econsult facility for prescription requests.
Time period for prescriptions
Prescriptions will take up to 2 working days to be processed. It is a patient's responsibility to order in a timely manner so they do not run out of medications. We will try and process quicker when possible but this is not always the case.
Complaints regarding the practice not processing your script request immediately will not be accepted.
If you do run out and have forgotten to request your prescription you may be able to get an emergency supply from your normal pharmacy
1st March 2021
Please do not call the practice to ask when you will be receiving the vaccine - as you can imagine we are currently fielding lots of calls with these queries and its becoming difficult for patients who need to be seen for treatment to get through.
The practice is following national guidance and working with our hub, we will be inviting patients for first or second vaccines as and when the time comes.
thank you for your patience.
Covid-19 Vaccine & Suspicious calls
21st December 2020
Following extensive trials, the first safe and effective COVID-19 vaccine has been approved in the UK and is now available to priority groups. Vaccinations are being delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). The vaccinations may not take place at your GP practice, but rather a local vaccination service (led by GPs, practice nurses and community pharmacists) who are responsible for delivering the vaccine to people in your community.
When it is the right time for you to receive your vaccination, you will receive an invitation to come forward. This may be via the phone, or through a letter either from your GP or the national booking system. We know lots of people will be eager to get protected but we are asking people not to contact us to get an appointment as you will not be able to get one until you are contacted.
****PLEASE NOTE - SUSPICIOUS CALLS OFFERING THE VACCINE*****
We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination. To protect yourself and your family members from fraud and criminals, remember the following points.
The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime.
The NHS will never ask you to press a button on your keypad or will never ask for payment or for your bank details.
At the moment we are also not making house calls to discuss the vaccine. Anyone offering this now is committing a crime.
If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.
Retirement - Nurse Barbara Goonesinghe.
16th December 2020
Nurse Barbara is retiring from the practice. She has worked in the NHS For many years and has been a fantastic member of the team for both patients and staff too.
We are hoping to set up a compilation of messages from patients Barbara has supported over the years, so if any patients wish to contribute please pass any written notes / cards etc to the practice. Patients can also email to WICCG.firstname.lastname@example.org
We wish her every happiness in her retirement and hope to see her popping in to visit now and again.