Welcome

Welcome to Kings Lane Medical Practice website. We have been serving the local community around Bebington since the 1940's, and have progressed from being a single doctor to a paperless teaching surgery. We are proud of our traditional family medicine values, whilst emcompassing new technologies. We hope the information contained within this website helps you. If you require further information please do not hesitate to contact us.

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Do you have a repeat prescription? If so, please read the information below about important changes to the ordering process.

  24th July 2017

Some of our patients manage their own repeat prescriptions by placing their requests with the GP practice or by ordering them online. However, other patients use a pharmacy service to place their repeat prescription order on their behalf.

If you currently use a pharmacy service to order your repeat prescriptions, this is now changing.

What is changing?

From 1st August we will no longer accept repeat prescription requests from your pharmacy. You (or your carer/nominated family member/friend) will have to order your repeat prescription from the practice.

How do I order my prescription from my GP practice?

Your prescription will need to be ordered using one of the following options:

  1. Drop off or post the tick slip to us – this is the white right-hand side of your prescription, selecting only the items you need.  If you don’t have your slip please put your request in writing listing the medications you require (this should include the full name and strength)
  2. Ordering online - it is easier than you think and we at the practice will help you to set this up, meaning you can order 24/7.  For further details on how to access online ordering please speak to us.
  3. Mobile Applications – There are free mobile apps such as patient access that you can download which enable you to order your medications. For further details on how to access online ordering please speak to us. (Mainly for Android or Iphone)

Unfortunately we are unable to take prescription requests over the phone as mistakes are more likely due to Confusion with drug name pronunciation or Errors made when writing out the request

What is not changing?

If you already order repeat prescriptions directly from your GP Practice this change will not affect you;

  •        Pharmacies can continue to collect prescriptions from GP practices

  •        Pharmacies can still receive prescriptions electronically.

  •        Pharmacies can still that deliver medications and other items to you

 

Why is this change happening?

       We are working with NHS Wirral Clinical Commissioning Group (CCG) and other Wirral GP practices to monitor and control medicines more closely. Evidence tells us that when patients order their own prescriptions this is safer for the patient and reduces waste.

  • It is safer because ordering your repeat prescription directly from the practice means that your GP can better monitor your medications.
  • Under the old system, some patients reported that they began to build up a large stock of unused medication. A lot of this medication could not be stored safely or be used within ‘use by’ date which is a safety concern
  • Unused medicines or ‘medicines waste’ is estimated to cost the NHS Wirral approximately £2.1 million every year. This money can be used to fund other health care services in Wirral.
  • For more information on the why the change is happening please visit www.wirralccg.nhs.uk


What can I do to help reduce medicines waste?

Before you order your repeat prescriptions:

  •          Check how many days of medication you have left before ordering

  •           Allow enough time when ordering your repeat prescription for those items that you need. You should order when you have 7-10 days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy.

       Please note it takes at least 48 hours to turn a prescription around in the GP surgery from ordering to it being ready to be collected.

       Remember to only order the items you need

How do I get more help understanding this change?

If you need more help understanding this change please contact the Patient Advice and Liaison Service (PALS) on: 0800 054 2137 (freephone) or 0151 363 3948 or email wirralpals@wired.me.uk or post to:

PALS Wirral Information Resource for Equality and Diversity Ltd (WIRED) Unit 7, Wirral Business Park, Arrowe Brook Road, Upton, Wirral, CH49 1SX.      The PALS service is open Monday-Friday 9am-5pm.

Worried about being able to cope with this change?

If you are worried about the impact of this change on yourself or someone else and you feel that you will need further support please contact your GP Practice.

Important: Please do not stop taking any medication unless instructed to do so by your GP. 

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Reception Opening Times

Monday8:15 - 18:30
Tuesday8:15 - 18:30
Wednesday8:15 - 18:30
Thursday8:15 - 18:30
Friday8:15 - 18:30
Phone Lines8:00 - 18:30

Contact

Kings Lane Medical Practice
Higher Bebington Health Centre,
25 Brackenwood Road,
Bebington, Wirral, CH63 2LR

  Phone: 0151 608 4347
  Fax: 0151 608 9095