·         From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to NHS Cheshire and Merseyside.

·         Members of the public will still be able to make a complaint to the provider. This is NOT changing. 

what happens if I prefer to complain directly to the commissioning organisation? 

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.   

·       Telephone: 0800 132 996

·         E-mail: enquiries@cheshireandmerseyside.nhs.uk   

Attachments

NHS services across Wirral are currently under a lot of pressure, with staff working incredibly hard to meet demand.  We need your help to manage services.

If your condition is not urgent there are other options available for you: 

·         You can find self-care advice on www.nhs.uk where you will find an A-Z of conditions

·         Consider using your local pharmacy for expert help and advice for every-day conditions;

·         Online services are available, where you can request repeat prescriptions via the NHS app NHS App and your NHS account - NHS (www.nhs.uk) or prescriptions can be requested by patient  access. If  you  wish  to  have  patient  access  please visit the  surgery to  complete the  application form. Please note  ID will be required

·         Advice is also available from NHS 111 online Get help for your symptoms - NHS 111, who can direct you to the best service for your needs if you’re not sure what to do.

·         If you run out of your regular medication at the weekend, including bank holidays, you can get an emergency prescription at NHS 111 online Get a prescription or medicines information - NHS 111

·         Pre-bookable, routine appointments are also available at evening and weekends. You can access these appointments by contacting the  surgery. Please be aware these appointments will not be at the practice.  

·         There are several services available locally to help you including at the walk in centre/ urgent treatment centre [add in details as appropriate or delete].

If your condition continues to get worse, or there is no sign of improvement after 3-4 days, contact us for further advice.  If you have an appointment, please make sure you attend – or if you no longer need your appointment, please cancel so that we can make it available to someone else.